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CRM Campaign Manager / Content Manager

Ceox
14 days ago
Contract
Remote
CRM Management

                                                                       Job Description – (CRM Content Manager)



Content Manager - Dynamics 365 Customer Insights 

Contract | Remote | UK Public Sector Project



OVERViEW

At Ceox, we are supporting a major Public Sector programme following the upgrade of a Microsoft Dynamics 365 environment to enable direct marketing through Dynamics 365 Customer Insights – Journeys.

We are looking for an experienced CRM Content Manager (Contractor) to join our project team and take ownership of campaign creation and execution within the platform.

This is a hands-on, delivery-focused role. There is no development required, but strong functional expertise and end-to-end campaign experience are essential.



Who We’re Looking For

  • Strong background in email marketing campaign management
  • Hands-on experience building segments and journeys in D365 Customer Insights
  • Solid HTML/CSS email build skills
  • Experience delivering campaigns end-to-end in regulated or structured environments
  • Strong stakeholder communication skills



What you will be doing

  • Building and executing email marketing campaigns in D365 Customer Insights – Journeys
  • Creating segments, automated journeys and triggered communications
  • Designing and developing responsive email templates using HTML/CSS
  • Managing the full campaign lifecycle from build to reporting and optimisation
  • Working closely with CEOX stakeholders and Public Sector client teams
  • Establishing reusable campaign assets and structured CRM content libraries



Desirable

  • Experience with Dynamics 365 Customer Voice
  • Previous public sector experience

We’re looking for someone who is detail-oriented, organised, and comfortable working in a stakeholder-driven environment.

If you’re a D365 CRM specialist with strong campaign execution experience and available for a contract opportunity, we’d love to hear from you.



Contract Details

  • Contract Type: Freelance / Contract
  • Location: Remote (UK-based candidates preferred)
  • Start Date: ASAP
  • Clearance: Candidates must be eligible to work with UK Government departments / BPSS.