CRM Virtual Sales Support Specialist

CRM Virtual Sales Support Specialist (Dynamics 365 Sales)

The CRM Virtual Sales Support Specialist ensures Dynamics 365 Sales data is accurate, complete, and reliable so Sales leadership and teams can confidently manage pipelines, prioritize outreach, and make data‑driven decisions. This role supports sales enablement by maintaining high‑quality CRM records, delivering targeted lists and views, and continuously improving data hygiene and usability within Dynamics 365. It does not own sales strategy, pipeline management, or CRM system configuration, but works closely with sales leadership and CRM administrators.

Core Responsibilities

• Perform ongoing Microsoft Dynamic 365 Sales cleanup and data hygiene.
• Add and update contacts and accounts, including new contacts within existing firms.
• Complete missing data fields and ensure required fields are populated accurately and consistently.
• Identify and eliminate duplicates, inactive records, incorrect teams, and stale or outdated entries.
• Maintain clean account hierarchies, contact associations, and ownership alignment.
• Build and maintain targeted lists to support sales efforts (e.g., conferences, Nova groups, geographic regions).
• Support basic process improvements by identifying opportunities to streamline data entry, cleanup, and list creation.
• Explore and leverage available automation or AI tools to improve data enrichment, de‑duplication, and field completion efficiency.
• Assist Sales staff with email and marketing campaigns
• Other related duties as assigned

Required Qualifications

• Comfortable with Technology and working across multiple applications and system
• Strong organizational skills with high attention to detail and accuracy.
• Advanced user of spreadsheets (Excel/Google Sheets), including sorting, filtering, formulas, and data cleanup.
• Proficiency in Microsoft 365 (Excel, Outlook, Teams, SharePoint); experience maintaining structured data sets preferred.
• Comfortable handling high‑volume data cleanup and validation work with consistency and precision.
• Ability to identify inefficiencies, streamline processes, and improve data quality over time.
• Self‑directed, reliable, and responsive; able to manage tasks independently and meet turnaround expectations.
• No specific degree required; relevant experience, aptitude, diligence, and demonstrated capability are most important.

Nova Group’s good-faith estimate of the salary for this position at the time of posting is 50,000 – 65,000 USD. Actual compensation will depend on the candidate’s experience, skills, education, location, production and other job-related variables.

Working for Nova Group, GBC

Nova Group, GBC (Nova) is a privately held multidisciplinary advisory firm incorporated in 1987. We have a global footprint headquartered in St Louis Park, Minnesota which is a suburb of Minneapolis. Our teams service clients throughout the United States and abroad. Nova provides services in the areas of commercial real estate due diligence environmental management, compliance investigation, corrective action activities, strategic energy services, and construction services. Our diverse portfolio of services creates a multitude of career possibilities, and we strive to hire professionals that want to learn and build their skills across multiple sectors of our business.

Nova is a Certified B-Corp ™ which means that our corporate values are closely aligned with our business practices. We recognize that our role goes beyond profitability, and we deeply value our environment, communities, clients, and our Nova family. 

We realize that personal demands don’t just happen after 5 p.m., so we offer flexible time off and remote work arrangements. Most of our staff work from remote offices that allow the ultimate balance of work and personal life. At Nova this culture our successful because we trust our teams to be accountable to each other and to our clients.

Apply Here !