S

Customer Onboarding, Technical Support & Sales Specialist (GHL Expert)

Smart Workforce Solutions
3 days ago
Full-time
Remote
Australia
CRM Management

Introduction

Position: Customer Onboarding, Technical Support & Sales Specialist (GHL Expert)
Location: Remote (Work From Home – South Africa)
Work Hours: 06:00 – 14:00 SAST, Monday – Friday (client-dependent shifts)
Role Type: Full-Time, Permanent
Reports To: CEO
Salary: R40 000 per month (non-negotiable)

Position Overview:

We are seeking a highly experienced Customer Onboarding, Technical Support & Sales Specialist with expert-level knowledge of GoHighLevel (GHL) to join a fast-growing international SaaS and business automation platform.

This is a high-impact, client-facing role combining software demonstrations (sales), onboarding, technical support, and client training. You will work directly with clients via Zoom, guiding them through setup, troubleshooting issues, and ensuring they successfully adopt and maximise the platform.

The role requires a strong balance between technical expertise, customer success, and commercial awareness, as you will also support conversions through demo calls and assist with paid onboarding and migration services.

This position is suited to someone who thrives in a fast-paced, remote environment, enjoys working with clients daily, and is committed to long-term growth within a high-performance team.

Duties & Responsibilities

Duties & Responsibilities:

  • Conduct software demo calls (sales-focused) with prospective clients to drive conversions.
  • Facilitate client onboarding sessions via Zoom, including full account setup and configuration.
  • Provide hands-on technical support, troubleshooting and resolving client issues in real time.
  • Deliver daily group training sessions to educate clients on platform features and best practices.
  • Manage and respond to customer support tickets within defined response timeframes.
  • Assist clients with system setup, including automations, workflows, integrations, DNS, email configuration, and CRM setup.
  • Create training resources (e.g., Loom videos) to guide clients through technical processes.
  • Support paid onboarding, migration, and setup projects, including quoting and delivery.
  • Maintain and follow internal SOPs for onboarding, support, and troubleshooting.
  • Take ownership of client success and experience, ensuring high satisfaction and retention.
  • Identify opportunities to improve customer journey, processes, and operational efficiency.
  • Collaborate with leadership on automation, system improvements, and growth initiatives.

Desired Experience & Qualification

Qualifications & Experience:

  • Minimum 3+ years of experience working with GoHighLevel (GHL) or HighLevel-based platforms.
  • GHL Certification is required or highly preferred.
  • Strong experience in client onboarding, SaaS support, or marketing automation platforms.
  • Experience conducting Zoom demos, onboarding sessions, and training calls.
  • Familiarity with platforms such as ActiveCampaign, Kajabi, ClickFunnels, Thinkific, or similar.
  • Proven ability to troubleshoot technical issues and guide non-technical users.
  • Experience handling customer support tickets and service delivery workflows.
  • Strong understanding of CRM systems, automations, and integrations.
  • Excellent English communication skills (verbal and written).
  • Reliable high-speed internet, computer setup, webcam, and microphone for daily client calls.

Personal Attributes:

  • Friendly, patient, and highly customer-focused.
  • Passionate about technology, automation, and helping clients succeed.
  • Strong problem-solving and analytical thinking skills.
  • Confident communicator with the ability to teach and guide clients clearly.
  • Professional, reliable, and committed to long-term employment.
  • Ability to manage multiple clients, calls, and support requests simultaneously.
  • Self-motivated and able to work independently in a fully remote environment.

Package & Remuneration

R40 000 per month (non-negotiable)

Interested?