Customer Success Director

AO Globe Life is seeking mission-driven professionals to support veterans and their families through structured virtual benefit consultations. This fully remote opportunity is designed for individuals who want to build meaningful careers while making a positive impact.

Whether you are a veteran, a military spouse, or someone passionate about supporting those who have served, our organization provides the training, mentorship, and systems needed to help you succeed in a flexible and growth-oriented environment.

In this role, you will connect with individuals who have requested information about supplemental benefit programs, schedule virtual consultations, and guide them through their available options.

Key Responsibilities

• Connect with veterans and families who have expressed interest in learning about benefit programs

• Schedule and conduct virtual consultations with clients via Zoom

• Explain available supplemental life, accident, and health benefit options clearly and professionally

• Maintain accurate and compliant digital records

• Assist clients with policy updates, questions, and ongoing support

• Participate in team development sessions, mentorship programs, and leadership workshops

What We Offer

• 100% remote work environment for U.S.-based candidates

• Flexible scheduling

• Warm leads provided — no cold calling or prospecting

• Weekly pay via direct deposit

• Full training and licensing support

• Monthly and quarterly performance bonuses

• Opportunities for advancement into leadership roles

• Supportive team culture focused on service and collaboration

Ideal Candidates

• Strong communicators who can build trust in virtual conversations

• Organized, detail-oriented, and self-motivated professionals

• Comfortable using digital tools such as Zoom and CRM systems

• Background in customer service, consulting, or client support is helpful but not required

• Individuals passionate about supporting the veteran community

Requirements

• Must be legally authorized to work in the United States

• Reliable internet connection

• Windows-based laptop or desktop computer with a functioning webcam

About AO Globe Life

For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran-focused organizations to provide supplemental benefits that help protect the financial security of working families across the United States. Our remote-first organization focuses on service, integrity, and meaningful career opportunities.

Ready to Apply?

If you’re interested in building a meaningful, flexible career while supporting those who have served, apply today to learn more about joining our remote team.