This role is remote within Portugal only.
Are you a people person who thrives on helping others? If you are a fluent Dutch speaker looking to make a meaningful impact on user satisfaction, we want you! Join a premier global leader in customer experience as part of a specialized team supporting a world-class financial services brand.
We are seeking Dutch-speaking Customer Advisors for a 100% remote position based in Portugal. In this role, you will be the primary point of contact for users of a major digital payment platform, ensuring every interaction is smooth, helpful, and high-quality.
Your Responsibilities: What You'll Do
As a remote specialist, your day-to-day will involve:
- Multi-Channel Support: Deliver friendly and effective assistance via phone, email, and live chat.
- Problem Solving: Resolve inquiries regarding account access, transaction history, payment processing, and general platform use.
- Guided Troubleshooting: Walk users through technical solutions step-by-step with patience and clarity.
- Security & Billing: Address questions related to account safety, refunds, billing discrepancies, and platform features.
- Documentation: Categorize and log interactions accurately while escalating complex cases to the appropriate departments.
- Continuous Learning: Keep pace with service updates and policy changes to ensure users receive the most current information.
- Brand Advocacy: Build long-term trust and loyalty through empathetic service and a professional demeanor.
Candidate Profile: Who You Are
To excel in this role, you should possess:
- Language Mastery: Proficiency in Dutch (C1 level) and a strong command of English (B2 level).
- Residency: You must currently live in Portugal or be ready to relocate (please note that visa or work permit sponsorship is not available).
- Communication Skills: Exceptional verbal and written communication abilities.
- Soft Skills: A patient, empathetic nature with a knack for solving problems creatively.
- Digital Savvy: Comfort with online payment systems and digital financial tools.
- Remote Discipline: The ability to work independently from home with excellent time management and organization.
What's in It for You?
- Work-Life Balance: Fully remote work from any location within Portugal.
- Tech Kit: We provide all necessary hardware (laptop, headset, etc.) to get you started.
- Relocation Support: For those moving from abroad, we offer a flight to Lisbon and initial temporary housing.
- Financial Rewards: A competitive base salary supplemented by performance-based bonuses.
- Health & Wellness: Comprehensive private health and life insurance coverage.
- Development: Access to continuous coaching, professional training, and clear paths for career advancement.
- Community: A supportive, multicultural team environment with regular virtual events and wellness initiatives.
Why Take This Step?
This is more than just a job; it's an opportunity to gain prestigious experience in the financial services sector while enjoying the flexibility of remote work. You'll be supported by a multinational organization that values your growth, provides top-tier equipment, and fosters a collaborative culture.