Email/CRM & Systems Operations Specialist (Mon/Tue Coverage + Surge Backup)

Summary

We're hiring a hands-on operations specialist to provide Monday/Tuesday coverage and surge backup for our email, CRM, and hosting stack. You'll maintain email deliverability, handle day-to-day system checks, triage alerts, provision infrastructure as needed, and support releases with light QA/PR review. This role is practical, fast-moving, and requires strong ownership.

Schedule / Coverage

- Primary coverage: Mondays and Tuesdays

- Additional: on-call-style surge backup as needed (during high-volume periods or incidents)

Responsiveness targets:

  - Critical incidents: acknowledge/act quickly; aim for resolution within ~12 hours

  - Medium/low issues: resolve within ~24 hours

Core Responsibilities:

- Monitor and maintain internal/external email delivery health

- Manage SMTP routing and sending infrastructure

- Ensure compliance with sending limits/quotas and best practices (e.g., Google Workspace, AWS SES)

- Investigate bounces, complaints, throttling, and deliverability drops; implement fixes

- Manage and update deliverability/security DNS records (SPF, DKIM, DMARC), plus routing records as needed

CRM Operations

- Maintain and troubleshoot CRM messaging workflows (transactional + lifecycle messaging)

- Implement and test workflow changes safely (staging/production)

- Support CRM feature requests with operational/config/build assistance (pipelines, UI improvements, lead workflows)

Systems / Hosting / Infrastructure

- Perform routine server and hosting maintenance checks (uptime, basic performance, disk, logs)

- Triage incidents and alerts; coordinate escalation when needed

- Provision and manage infrastructure for projects:

  - VMs

  - Docker containers

  - Databases

- Manage DNS and routing beyond email when necessary (tokens/auth-related records, service routing)

Security / Access / Secrets

- Manage secrets and API keys across providers (secure storage, access control, rotation practices)

- Ensure minimal-access principles and safe operational handling

Release Support / Quality

- Support code delivery with light QA/acceptance checks

- Participate in PR review when needed (operational correctness, deployment readiness, acceptance rules)

- Maintain Git repo hygiene and basic versioning/release processes

Documentation & Runbooks

- Keep technical stack documentation accurate and current

- Maintain/extend runbooks for common incidents and repeatable procedures

Nice-to-Have Skills

- SRE/DevOps mindset: monitoring, incident response, reliability practices

- Familiarity with deliverability tooling and DNS debugging

- Comfort with Docker-based deployments and basic database operations

- Experience supporting teams with release coordination and operational QA

Requirements

- Proven experience in at least two of: email deliverability ops, CRM operations, systems administration, DevOps/SRE support

- Strong DNS fundamentals (especially for email authentication records)

- Ability to troubleshoot under pressure and communicate status clearly

- Reliable, proactive ownership during coverage days

What Success Looks Like

- Stable deliverability with fast detection and remediation of issues

- Alerts are triaged quickly and closed within target windows

- Systems are maintained with minimal downtime and clean operational hygiene

- Smooth support on Mon/Tue and dependable surge coverage when volume spikes

- Documentation and runbooks stay updated as the stack evolves

Working days: 3 days and maybe weekends 

Working hours: On demand (EST)

Salary: $10 - $13/hr USD