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GoHighLevel Customer Success Specialist (Onboarding & Technical Support)

Smart Workforce Solutions
5 days ago
Full-time
Remote
Australia
CRM Management

Introduction

GoHighLevel Customer Success Specialist (Onboarding & Technical Support)

Location: Remote (Work From Home – South Africa)
Hours: 06:00 – 14:00 SAST, Monday to Friday (client-dependent shifts)
Role Type: Full-Time, Permanent
Reports To: CEO
Salary: R40 000 per month (non-negotiable)

About the Opportunity

Our client is a fast-growing international SaaS and business automation platform built on GoHighLevel (GHL). They support a diverse client base across Australia, the United States, and beyond, helping businesses maximise the value of their CRM and marketing automation systems.

They're looking for an experienced Customer Onboarding, Technical Support & Sales Specialist with advanced GoHighLevel expertise to join their high-performing remote team.

This is a client-facing role that combines software demonstrations, onboarding, technical support, customer training, and relationship management. It is ideal for someone who enjoys both the technical and human aspects of customer success.

If you thrive in a fast-paced environment, genuinely enjoy helping clients succeed, and are passionate about automation and technology, we'd love to hear from you.

Duties & Responsibilities

What You'll Be Doing

Customer Onboarding & Training

  • Facilitate onboarding sessions via Zoom, guiding clients through account setup and configuration.
  • Deliver engaging training sessions to help clients confidently utilise the platform.
  • Create educational resources, including Loom videos and support documentation.
  • Ensure clients feel supported, empowered, and set up for long-term success.

Technical Support

  • Troubleshoot and resolve technical issues relating to GoHighLevel.
  • Assist clients with:
    • CRM setup and optimisation
    • Workflow and automation configuration
    • Integrations
    • DNS and email setup
    • Domain connections
    • General platform troubleshooting
  • Manage support requests within established response timeframes.
  • Escalate and communicate technical concerns appropriately when required.

Sales & Customer Success

  • Conduct software demonstration calls with prospective clients.
  • Identify opportunities to improve client outcomes and increase platform adoption.
  • Support paid onboarding, migration, and implementation projects.
  • Build trusted relationships that contribute to client retention and satisfaction.

Internal Collaboration

  • Maintain accurate client records and documentation.
  • Follow established SOPs while proactively identifying areas for improvement.
  • Collaborate with team members across multiple time zones.
  • Contribute ideas that enhance processes, efficiency, and the customer experience.

Requirements & Information

Essential Requirements

To be considered for this opportunity, you must have:

  • A minimum of 3 years' hands-on experience with GoHighLevel (GHL) or HighLevel-based platforms.
  • Strong working knowledge of:
    • Workflows and automations
    • CRM management
    • Email and domain configuration
    • Integrations and troubleshooting
    • Customer onboarding processes
  • Experience conducting:
    • Zoom demonstrations
    • Client onboarding sessions
    • Virtual training sessions
    • Technical support consultations.
  • Excellent English communication skills, both verbal and written.
  • The ability to explain technical concepts to non-technical users with patience and confidence.
  • Exceptional organisational and time management skills.
  • The ability to manage multiple priorities simultaneously in a remote environment.

Highly Desirable

  • GoHighLevel Certification.
  • Experience with platforms such as:
    • ActiveCampaign
    • Kajabi
    • Thinkific
    • ClickFunnels
    • Similar CRM and marketing automation tools.
  • Experience supporting course creators, coaches, consultants, or SaaS businesses.
  • Familiarity with AI tools such as ChatGPT or Claude to enhance productivity and problem-solving.

What We're Looking For

The ideal candidate will be:

  • Customer-focused and genuinely passionate about helping others succeed.
  • Calm and solutions-oriented when handling technical challenges.
  • Comfortable facilitating training sessions and speaking with clients daily.
  • Adaptable and eager to learn in a constantly evolving technology environment.
  • Reliable, accountable, and committed to delivering an exceptional customer experience.
  • Professional, self-motivated, and capable of working independently.

Working Remotely

As this is a fully remote role, applicants must have:

  • A dedicated home office environment.
  • A reliable laptop or desktop computer.
  • A high-quality webcam and microphone.
  • Stable, high-speed internet connectivity.
  • Backup power solutions to minimise disruptions during load shedding.

Important Information

Before applying, please note:

  • This is a highly client-facing role, with daily interaction via Zoom, email, and support channels.
  • The role involves balancing technical responsibilities with customer service and relationship management.
  • Team members utilise Time Doctor for time tracking, productivity management, and capacity planning as part of the organisation's remote work practices.
  • Reliability and professionalism are essential, particularly regarding scheduled client appointments and communication standards.
 

Package & Remuneration

R40 000 per month (non-negotiable)

Interested?