Medical Administration & Accounts Assistant for a Private Nursing in Australia(Home Based Part Time)

• Manage the business's Outlook inbox, coordinate incoming patient referrals, acknowledge enquiries, follow up outstanding documentation and direct correspondence to the appropriate nursing team member.

• Maintain accurate patient administration records in Cliniko, including referral information, intake checklists, service agreements, patient questionnaires and appointment preparation. Coordinate bookings with clinician approval.

• Prepare and issue patient invoices through Cliniko, check billing information against available appointment and visit records, monitor unpaid accounts and escalate discrepancies or disputed invoices.

• Provide Xero accounts administration support, including matching payments, maintaining transaction records, preparing information for the external bookkeeper and assisting with routine bookkeeping tasks once trained and authorised.

• Respond professionally to routine patient, family and stakeholder enquiries using approved procedures, with potential to assist with incoming telephone calls once familiar with the business. Escalate clinical concerns to the appropriate nursing staff without providing clinical advice.

• Attend weekly virtual team meetings, assist with agendas and meeting notes, track outstanding actions and support improvements to administrative systems, templates, referral processes and workflows.

• Provide general administrative support to the business owner and nursing team, including document management, task follow-ups and basic marketing administration where relevant experience exists.