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Parlez-vous français? French/English Customer Support Representative

Blue Marble Recruitment
1 day ago
Full-time
Remote
South Africa
Web Development

Introduction

Industry:  Food service industry, specifically the restaurant technology or hospitality software sector

Role location: Remote

Our client is on a mission to transform how restaurants, hotels, bars and cafés connect with their guests from booking to seating to loyalty. Their all-in-one platform helps their clients organise and grow bookings, engage guests and reduce no-shows.

Their support ethos is built on empowering hospitality teams with smart, seamless tools. When joining this company, you will become part of a passionate, diverse team that spans languages and time zones, working remotely but united by one ambition: to deliver world-class service that helps hospitality venues thrive. You’ll be the voice and champion of their customers. Your role will be far more than just solving tickets - you’ll build relationships, identify opportunities, guide their clients to maximise the benefits of using their platform, and help craft a world-class experience that keeps them coming back.

Interested?

If you’re excited by the idea of being a vital part of a global support team, fluent in French and English, tech-savvy, customer-obsessed and ready to make a meaningful impact, we want to hear from you.

Requirements & Responsibilities

Who you are:

  • A brilliant communicator with a friendly personality and the drive to exceed expectations
  • Fluent in business French and English
  • Tech-savvy and comfortable picking up new tools. You don’t just solve the “what?” but you get to the “why?” of the issue
  • You thrive in a fast-moving environment and care deeply about customer success, not just closing tickets

What you’ll do:

  • Provide outstanding support via phone, email, and live chat as well as online meetings with our clientele
  • Ensure each customer receives top-quality service, feels listened to and leaves happier than when they reached out
  • Guide clients through online bookings, onboarding and everyday queries – you’ll be their go-to expert
  • Work as part of a global, multilingual team, bringing your language skills, personality and tech smarts to the table

What you’ll need:

  • A good laptop with a camera and headset
  • Access to fast internet

Client information

 

What they offer:Why you’ll love working for our client:

  • A competitive base salary with plenty of opportunity to grow
  • Remote working and flexibility: Join the team from wherever you are, with shifts allocated between Monday and Saturday, 9:00 AM–9:00 PM CET
  • Real investment in you: Leadership development, training courses, access to leading tools and platforms. You’ll grow your skills as they grow their product.
  • A diverse, motivated team of smart, friendly colleagues who are remote but tightly connected
  • Regular social events (virtual) to help you build strong relationships across the team

You won’t just be a support agent. You’re a hero behind the scenes of thriving venues across the world -

  • Helping turn a challenge like double-bookings and no-shows into a success story for a client
  • Working with cutting‐edge features like AI assistants, guest databases, custom booking tools and more
  • Being part of a mission-driven company that cares about hospitality as much as technology
  • Having a chance to shape your own future: as they are growing rapidly, opportunities for internal movement, new roles and skills development are very real