Remote Sales Associate

About the role

Hot 8 Yoga Advisor (Presales Team8)

Hot 8 Yoga seeks a high-energy Presales Agent to secure our initial member base and drive critical pre-opening revenue for our newest studios. This role is essential for upholding our Credo (Hottest. Cleanest. Most Connected) and successfully launching new markets.

This position requires a dedicated focus on proactive sales, high-volume lead conversion, and expert knowledge of our limited-time pre-opening offers.

Core Priorities: Presales Top 3

1. Founding Membership Sales: Achieve pre-opening revenue targets by proactively converting leads into committed Founding Memberships, promoting limited-time offers, and ensuring accurate sales processing.
2. Lead Nurturing & Conversion: Act as the primary contact for all new studio inquiries (phone calls, texts, and email), consistently following up on leads and prospective clients to drive sign-ups.
3. Expert Service & Studio Knowledge: Provide exceptional customer service, master all Founding Membership terms (pricing, delayed billing, transfer policies), and resolve client concerns to build pre-opening trust.

Essential Duties and Responsibilities

• Sales & Account Management (MBO): Process sales, set up new Founding Memberships in Mindbody (MBO), and ensure correct delayed billing dates are applied to pre-opening client accounts.
• Customer Communication: Handle high-volume inbound and outbound communication via phone and email, providing clear, accurate information regarding the pre-opening process, membership benefits, and promotions.
• Issue Resolution: Gracefully handle all client concerns using the company's established resolution method (B.R.E.A.T.H. method).
• Administration: Complete daily Shift Notes detailing lead outreach, sales conversion successes, new membership setups, and client issues resolved.
• Professionalism: Maintain a professional remote demeanor and adhere to clock-in/out policies using Rippling.

$18.05/hr + commission