Retail Data Entry/Call Center Tech | Corp | Good Day Farm
Good Day FarmAbout the Role
The Data Entry/Call Center Tech supports dispensaries by providing accurate, efficient, and professional patient profile creation and maintenance, while delivering exceptional customer service through phone-based support. This position is responsible for ensuring data integrity, seamless patient onboarding, and compliance with medical cannabis regulations, company policies, and established procedures.
This role also serves as a key point of contact for patients and dispensary teams through a call center-style phone queue. The Data Entry/Call Center Tech is expected to consistently provide friendly, knowledgeable, and solution-oriented customer service while managing a high volume of calls and requests. The ideal candidate is comfortable communicating with a diverse range of customers, remaining calm and professional in challenging situations, and resolving questions or concerns efficiently and accurately.
Essential Duties & Responsibilities
- Enters and maintains accurate patient information in our retail systems, ensuring compliance with state regulations.
- Creates and updates patient profiles in Dutchie, METRC, and Updox, ensuring all required documentation is properly recorded.
- Verifies patient recommendations and contact patients to confirm receipt and next steps.
- Collaborates with dispensary teams to resolve any data discrepancies or incomplete patient records.
- Maintains a high level of confidentiality when handling sensitive patient information.
- Communicates professionally with patients via phone or email to confirm recommendation details.
- Ensures data integrity and compliance with all state and company regulations.
- Answer and manage a high-volume, call center-style phone queue while maintaining a professional, friendly, and helpful demeanor.
- Provide exceptional customer service by actively listening to callers, identifying their needs, and providing accurate and timely information.
- Creating a positive experience for patients, even when the answer or resolution may not be what they initially expected.
- Remaining composed and solution-focused during difficult or high-pressure interactions.
- Protecting patient privacy and maintaining professionalism in all communications.
- Balancing speed and efficiency with accuracy and quality of service.
- Reports all issues via email to the Customer Service Manager.
- Supporting in-store staff by engaging in the Hype community.
- Performs other duties as assigned.
Minimum Qualifications
- Strong attention to detail and ability to accurately enter data with minimal errors.
- Ability to work independently in a computer-heavy role.
- Stable and reliable internet connection if working remotely.
- Familiarity with Updox, Dutchie, and METRC preferred.
- Strong organizational and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to handle patient inquiries with professionalism and discretion.
- The successful candidate will be expected to consistently deliver a high level of customer service.
Education & Experience Requirements
- High school education required.
- Experience with data entry preferred.
- Experience in a healthcare, cannabis, or retail setting preferred.
- Experience with customer service preferred.
- Call center experience is a plus.
Physical Requirements
- Ability to remain in a stationary position (sitting) for up to 8 hours a day.
- Consistently look at a computer screen for up to 8 hours a day.
- Consistently answer phone calls with positivity for up to 8 hours a day.
Equal Opportunity Statement
We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.
If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.