DEPARTMENT OF ECONOMIC SECURITYYour Partner For A Stronger Arizona.
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| Job Location: |
| Posting Details: |
| Job Summary: |
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!
The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as an Applications Development Supervisor. This position will serve as Salesforce Technical Lead.
The Applications Development Supervisor (Salesforce Technical Lead) serves as the Product Manager, Architect, and Technical Lead for enterprise-scale Salesforce applications. This role balances strategic oversight with hands-on technical leadership, ensuring the successful delivery of high-quality solutions through continued Software Development Life Cycle (SDLC) best practices.
This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
| Job Duties: |
Essential Duties and Responsibilities include but are not limited to:
• Working with customers and IT staff to ensure thorough analysis is performed, a high-quality product is produced, and rework is minimized by following established guidelines and industry best practices.
• Providing leadership, direction to development staff, defining and establishing schedules, setting priorities, providing support and dealing with administrative issues as needed.
• Facilitating daily stand-ups and Sprint Ceremonies as Scrum Master for DTS staff and business partners.
• Troubleshooting and resolving complex technical issues and serving as on call support as needed.
• Directly contribute to teamwork efforts by performing hands on activities such as gathering and documenting requirements from business partners as needed in AZURE DevOps.
• Preparing and delivering communications/presentations and facilitating work groups or discussions as needed.
• Working with a broad set of technologies such as Salesforce, MuleSoft, SmartComm, Informatica, Microsoft AZURE, SQL Server, Web Inspect, Checkmarx, and Tableau.
• Facilitating Divisional mission, goals, tasks and staffing requirements.
• Developing methods to monitor tasks and staff progress and taking corrective action if necessary.
• Prepares management reports of metrics and results.
• Follows defined and agreed upon Product Management and Agile Methodologies.
| Knowledge, Skills & Abilities (KSAs): |
Knowledge of:
• Product Management and Agile Methodology.
• Product Management planning, work-plans, and development efforts.
• IT testing processes and IT audit procedures.
• Leadership and team building strategies.
• Critical thinking processes and delivery.
• State Government as relating to Economic Services and processes.
• Service offerings, customer service principles and processes.
• Back-office server applications; desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, and any other computer-related technologies.
• Salesforce, MuleSoft, Microsoft AZURE, SQL Server, monitoring technologies, and RESTful APIs.
• Enterprise grade batch operations.
Skills In:
• Management of professional personnel in support of development projects.
• Balancing the management of multiple responsibilities.
• Team building, complex problem solving, and conflict resolution.
• Excellent oral and written communications.
• Writing and composition of complex issues and ideas.
• Facilitation of focus groups and workgroups and meetings.
• Planning, coordinating, and organizing activities that involve multiple internal and external entities.
• Preparing work plans, flowcharts, decision table matrices, and procedures.
• Administering and using project management software tools and programs.
• Using process management software tools and using software testing tools.
• Application Architecture.
• Database modeling.
Ability to:
• Take initiative and work concurrently on multiple projects while remaining customer service focused.
• Supervise small to medium teams.
• Lead people and provide them vision, imagination, creativity, and motivation.
• Communicate effectively with individuals at all organizational levels, build relationships, and influence other functional areas.
• Partner with program divisions, leading a high degree of customer satisfaction through IT support services.
• Understand and anticipate needs and priorities of both internal and external customers.
• Analyze, evaluate, and draw logical conclusions as they relate to business problems and technical solutions.
• Design effective data processing systems, develop programs, and author design documents.
| Selective Preference(s): |
The ideal candidate for this position will have:
• SAFe, ITIL, TOGAF Certifications.
| Pre-Employment Requirements: |
• Bachelor's degree plus 3 or more years of experience in related discipline (or equivalent experience).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Driver’s License Requirements. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspension or revocations and less than 8 points on your license. If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required prior to driving for State Business. Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
| Benefits: |
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
| Retirement: |
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
| Contact Us: |
For questions about this career opportunity, please contact us at (480) 536-3791 or email OODHRstaffing@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 536-3791 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.