Senior Network Engineer - Fully Remote

***Must be eligible to work in the United States***

***Must live near Pittsburgh, PA***

About the role

This is our senior-level network engineering role. You'll lead enterprise network projects—think SD-WAN deployments, firewall migrations, switching and wireless implementations—while also handling escalations that need someone with deep technical expertise. It's a mix of planned project work and problem-solving 

What You'll Actually Be Doing

You'll split time between planned project work and escalations that need senior-level expertise. While we have a NOC team handling initial triage, everyone here jumps in when things get complicated—we're not a "that's not my job" shop.

On the project side, you'll lead technical implementations for clients—network redesigns, firewall migrations, wireless deployments, SD-WAN rollouts. You'll work with our project managers on scoping and timelines, but you're the technical brain behind the execution.

On the escalation side, you're the person who can look at a client environment holistically, troubleshoot the weird issues, and explain complex problems to non-technical stakeholders without making their eyes glaze over.

You'll also mentor our Tier 1 and 2 engineers. When they're stuck, you're who they turn to.

Responsibilities include, but are not limited to, the following:

• Implement and deliver on project scopes while working closely with the project management team
• Interact with clients using professionalism and promptness
• Jointly solve problems through collaboration with team members.
• Must provide quality customer service skills in all forms of communication.
• Collaborate with other technicians on escalated customer support requests
• Document resolutions and build knowledge base articles
• Take proactive measures on incidents to help prevent further issues
• Troubleshoot advanced problems with a high-level overview of client environments
• Engage in continued certification training to improve their skillset.
• All technicians track time and activity and communicate ticket and project updates via ConnectWise.

 What "3+ Years of Network Engineering" Actually Means to Us

We're not just counting time. You should have:

• Led multiple enterprise network projects from design to implementation, not just assisted or followed runbooks
• Worked in environments with multiple client networks (MSP/consulting experience is highly relevant here)
• Deep hands-on experience with enterprise routing, switching, firewalls, and SD-WAN—you can design solutions, not just configure them
• Troubleshot complex issues that required understanding the whole network stack, not just one layer
• Created network documentation and diagrams that other engineers can actually use

The Technical Reality

You'll work with Cisco, Fortinet, Palo Alto, Meraki, and others depending on client environments. You need to be comfortable with:

• Enterprise routing and switching across multiple vendors
• Firewall implementations and policy design
• SD-WAN deployments and optimization
• QoS for voice and video traffic
• High availability designs
• 802.1x and authentication infrastructure
• Reading and creating network diagrams

If you have CCNP, Fortinet NSE7, or Palo Alto PCNSE certifications, great. If you don't but have equivalent hands-on experience, we want to hear from you. We'll reimburse your next certification either way.

Why People Leave (Let's Be Honest)

MSP work isn't for everyone. You'll juggle multiple clients with different technologies and priorities. "Quick questions" sometimes become three-hour troubleshooting sessions. If you need to work on one thing at a time in a predictable environment, this isn't it.

Why People Stay

You'll never be bored. Every client environment is different. You'll work with technologies that single-company IT departments don't see. Your scope of experience will grow faster here than almost anywhere else. And when you prevent a major outage or complete a complex migration flawlessly, clients actually notice and appreciate it.

We're fully remote (permanently, not "until COVID is over"). We actually want you to use your PTO. We pay for certifications and training. We have solid benefits and a 401(k) match. Performance bonuses are tied to real metrics, not manager mood.

Preferred Certifications:

• Cisco Certified Network Professional (CCNP)
• Fortinet Network Security Expert 7 (NSE7)
• Palo Alto Networks Certified Network Security Engineer (PCNSE)

Work Perks

• 100% environment
• Paid time off including paid holidays and floating holidays
• Bonus potential based on individual and company performance
• Highly competitive and flexible medical, dental, and vision benefits plans
• 401(k) with employer match
• Tailored Life and Disability insurance plans
• Full reimbursement for approved professional certification and career enriching opportunities

Magna5 Values

• Win Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
• Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
• Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
• Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
• Think Ahead – “Good enough” isn’t good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success

What We Do

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.