Senior Salesforce Technical Lead (Customer-Facing | Aura + LWC)

Overview

We are seeking a Senior Salesforce Technical Lead to serve as a hands-on, customer-facing expert supporting a live Salesforce-based platform used by public sector agencies.

This role is critical to stabilizing and scaling a complex production environment. The ideal candidate is highly technical, comfortable working directly with customers, and able to troubleshoot and resolve issues in real time.

This is not a passive development role — this is a frontline technical leader who can diagnose, explain, and fix issues live.

Key Responsibilities

Customer-Facing Technical Leadership

• Join live customer calls to troubleshoot and resolve issues in real time
• Serve as the primary technical point of contact for escalations
• Clearly communicate technical issues and resolutions to non-technical stakeholders

Hands-On Troubleshooting & Development

• Debug and resolve issues across:
  • Aura Components (critical)
  • Lightning Web Components (LWC)
  • Flows and automation
  • Apex (as needed)
  • Salesforce permissions and access issues
• Identify root causes and implement durable fixes (not temporary workarounds)

Support & Triage

• Triage incoming support tickets and determine:
  • Immediate resolution vs. deeper investigation
• Resolve high-priority issues quickly to minimize customer impact
• Partner with backend developers when needed for complex issues

System Stability & Optimization

• Proactively identify system risks, inefficiencies, and recurring issues
• Recommend improvements to reduce support volume and increase system reliability
• Ensure production environments remain stable during updates and changes

Required Qualifications

• Salesforce Platform Developer I (required)
• 5+ years of Salesforce experience in hands-on technical roles
• Strong experience with:
  • Aura Components (required — must be able to debug and modify)
  • Lightning Web Components (LWC)
  • Apex (debugging and light development)
  • Flows and automation
• Proven experience working in live production environments
• Experience troubleshooting permissions, profiles, and access issues
• Prior customer-facing experience (must be comfortable on calls)

Preferred Qualifications

• Salesforce Platform Developer II (preferred)
• Experience in public sector or case management systems
• Experience supporting complex, multi-user production orgs
• Familiarity with integrations and data migration scenarios

What Success Looks Like

• Issues are resolved quickly and confidently during live sessions
• Customers feel supported and confident in the system
• Support ticket volume decreases over time
• Root causes are identified and eliminated, not repeated
• The platform becomes more stable and predictable

What This Role Is Not

• Not a project manager
• Not a purely backend developer
• Not a passive support role

This is a hands-on, high-impact technical role requiring ownership, speed, and strong communication.

Engagement Type

• Contract or full-time (flexible based on experience)
• Immediate start preferred

Why This Role Matters

You will play a key role in stabilizing and scaling a mission-critical platform used by government agencies. Your ability to quickly diagnose and resolve issues will directly impact customer success and system adoption.