Senior Technical Writer

Ciklum is looking for a Senior Tehcnical Writer to join our team in Argentina.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Tehcnical Writer, you’ll become a part of a cross-functional development team engineering experience of tomorrow.

Responsibilities:

• Write, edit, and maintain high-quality API documentation, including reference guides, integration manuals, and developer guides
• Collaborate with engineering teams to understand API functions, endpoints, authentication, and error handling
• Ensure API documentation aligns with RESTful best practices and industry standards
• Leverage Confluence, Component Content Management Systems (CCMS), and DITA XML to structure, manage, and deliver content efficiently
• Design and maintain information architecture and taxonomy for technical content
• Develop and review technical examples in PostgreSQL, APIs, Terraform, and Microsoft Azure to support developer documentation
• Work closely with developers to create meaningful code samples and use cases
• Validate technical accuracy by testing API calls and infrastructure configurations
• Establish documentation standards, style guides, and templates
• Identify and implement improvements in content delivery, structure, and discoverability
• Manage and optimize content using Content Management Systems (CMS) to ensure scalability and reusability

Requirements:

• Technical Knowledge & Subject Matter Expertise
  • Software Engineering Foundation: A deep understanding of software development and engineering principles is a primary requirement
  • Cloud & DevOps Literacy: The writer must be comfortable documenting highly technical, internal-facing systems. The project deliverables cover:
    • Cloud Infrastructure: Azure (specifically GovCloud/IL4), cloud architecture, Infrastructure as a Service, terraform, and provisioning
    • CI/CD: Complex continuous integration and deployment pipelines
    • Databases: PostgreSQL provisioning, operations, and disaster recovery (DR)
    • Configuration Management: Documenting unified configuration systems and migration from legacy tools
    • Observability: Writing best practices for monitoring and alerting
• Core Documentation & Writing Skills
  • Clarity and Conciseness: The ability to create clear, concise, and user-friendly documentation
  • Procedural Writing: The writer must be able to create clear how-to guides, particularly for installation (using Powershell/Bash) and troubleshooting
  • Information Architecture: The project requires standardizing formats and organizing content logically for a developer audience (e.g., "Onboarding," "Infrastructure," "Troubleshooting") to improve findability 
  • Template Adherence: The writer must be able to follow specific templates, such as the MSF Docs Single Page Design, which outlines a precise structure for content 
• Tool Proficiency
  • Content Platforms: The writer must be proficient in using Confluence and GitHub as the primary documentation platforms
  • Collaboration Tools: Familiarity with Jira for project tracking and Lucidchart (or similar) for diagrams if necessary

Desirable:

• SME Management: The "limited availability of Subject Matter Experts (SMEs)" is the project's primary risk. The writer must have strong interviewing skills and the ability to work independently to proactively schedule and manage SME time

• Stakeholder Communication: The role requires collaborating directly with senior engineering stakeholders, including Directors and Lead Software Engineers

What`s in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and mental health programs, 5 undocumented sick-leave days per year
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Long-term employment with 20 working-days paid vacation and local bank holidays
• Flexibility: 100% remote work mode
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

As we expand into Latin America, every Ciklumer is helping to shape our story. Collaborate with seasoned experts and make a global impact backed by two decades of industry leadership.

Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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