Senior Technical Writer

Ciklum is looking for a Senior Technical Writer to join our team in Canada.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a  Senior Technical Writer, become a part of a cross-functional development team, engineering experiences of tomorrow.

Responsibilities:

• Write, edit, and maintain high-quality API documentation, including reference guides, integration manuals, and developer guides
• Collaborate with engineering teams to understand API functions, endpoints, authentication, and error handling
• Ensure API documentation aligns with RESTful best practices and industry standards
• Leverage Confluence, Component Content Management Systems (CCMS), and DITA XML to structure, manage, and deliver content efficiently
• Design and maintain information architecture and taxonomy for technical content
• Develop and review technical examples in PostgreSQL, APIs, Terraform, and Microsoft Azure to support developer documentation
• Work closely with developers to create meaningful code samples and use cases
• Validate technical accuracy by testing API calls and infrastructure configurations
• Establish documentation standards, style guides, and templates
• Identify and implement improvements in content delivery, structure, and discoverability
• Manage and optimize content using Content Management Systems (CMS) to ensure scalability and reusability

Requirements:

• Technical Knowledge & Subject Matter Expertise:
  • Software Engineering Foundation: A deep understanding of software development and engineering principles is a primary requirement
  • Cloud & DevOps Literacy: The writer must be comfortable documenting highly technical, internal-facing systems. The project deliverables cover:
    • Cloud Infrastructure: Azure (specifically GovCloud/IL4), cloud architecture, Infrastructure as a Service, terraform, and provisioning
    • CI/CD: Complex continuous integration and deployment pipelines
    • Databases: PostgreSQL provisioning, operations, and disaster recovery (DR)
    • Configuration Management: Documenting unified configuration systems and migration from legacy tools
    • Observability: Writing best practices for monitoring and alerting
• Core Documentation & Writing Skills:
  • Clarity and Conciseness: The ability to create clear, concise, and user-friendly documentation
  • Procedural Writing: The writer must be able to create clear how-to guides, particularly for installation (using Powershell/Bash) and troubleshooting
  • Information Architecture: The project requires standardizing formats and organizing content logically for a developer audience (e.g., "Onboarding," "Infrastructure," "Troubleshooting") to improve findability
  • Template Adherence: The writer must be able to follow specific templates, such as the MSF Docs Single Page Design, which outlines a precise structure for content
• Tool Proficiency:
  • Content Platforms: The writer must be proficient in using Confluence and GitHub as the primary documentation platforms
  • Collaboration Tools: Familiarity with Jira for project tracking and Lucidchart (or similar) for diagrams if necessary

Personal skills:

• SME Management: The "limited availability of Subject Matter Experts (SMEs)" is the project's primary risk. The writer must have strong interviewing skills and the ability to work independently to proactively schedule and manage SME time

• Stakeholder Communication: The role requires collaborating directly with senior engineering stakeholders, including Directors and Lead Software Engineers

What`s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. Now expanding across Canada, we’re looking for talented professionals to strengthen our North American footprint. Join us to innovate at scale and deliver world-class solutions to global clients.

Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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