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Shared Services Administrator (Full-Time, Remote)

Smart Workforce Solutions
6 days ago
Full-time
Remote
Australia
Administrative

Introduction

Position: Shared Services Administrator
Location: Remote (South Africa)
Work Hours: 06:00 – 14:00 SAST (Monday to Friday)
Role Type: Full-Time | Remote
Reports To: Student Services Manager / Operations Management
Salary: R19,500 per month (Non-negotiable)

Position Overview:

  • The Shared Services Administrator provides structured administrative and first-level customer support across Student Services, Compliance, Operations, and Kit Facilitation.
  • This is a process-driven role focused on workflow execution, record accuracy, and operational support.
  • The position plays a key role in maintaining service quality and ensuring smooth day-to-day operations across multiple departments.

Duties & Responsibilities

Duties & Responsibilities

  • Answer inbound student calls and accurately log interactions
  • Manage shared inbox workflows (triaging, routing, responding)
  • Process student extension requests and update learning platform dates
  • Administer login and technical support cases using documented procedures
  • Conduct compliance spot checks and maintain audit-ready documentation
  • Perform data entry, validation, and system updates
  • Create and manage internal support cases
  • Validate student kit orders and manage delivery tracking
  • Liaise with suppliers regarding dispatch delays and discrepancies
  • Escalate complex or sensitive matters to relevant teams

Desired Experience & Qualification

Qualifications & Experience:

  • Minimum 2+ years’ experience in administration, operations, or service coordination
  • Strong computer literacy and ability to work across multiple systems
  • CRM experience (Salesforce advantageous)
  • Experience in education, compliance, or regulated environments highly regarded
  • Experience working remotely within structured environments preferred

Personal Attributes:

  • Highly organised and detail-oriented
  • Process-driven and reliable
  • Strong written and verbal communication skills
  • Able to follow structured workflows with consistency
  • Professional and accountable
  • Proactive in identifying inefficiencies and improvements

Package & Remuneration

R19,500 per month (Non-negotiable)

Interested?