Software Installation Engineer
Siemens HealthineersJoin us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
You will work with physical and virtual environments, operating systems, databases and other software and networking tec4hnologies.
You will review scope of work for assigned tasks to ensure all hardware and software components are available.
You will review customer IT infrastructure and project plans to ensure they meet documented installation requirements.
You will complete all necessary task documentation to meet Varian’s Quality processes and procedures.
You will maintain customer system inventories using Keystone or Site Equipment Configuration documentation or equivalent.
You will keep current on Varian products and technologies through both internal and external training and certification.
You will collaborate with project management, local service and hardware installation and remote software deployment teams to provide World Class Customer Service.
You will demonstrate equipment operation and specifications according to the Customer Acceptance Procedure (CAP).
You may be required to facilitate training and mentoring of new Installation Representatives.
You will coordinate other subject matter experts required to assist in performing installation or upgrade activities.
You require minimum supervision.
Specific functions or duties:
You will perform upgrade or system installation team leader duties as assigned on large scale software projects.
You will input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other functions.
You will maintain a high degree of professionalism and safety according to company guidelines and customer regulations in order to perform activities under the safest working conditions.
You will report by means of daily report, work order, timecard, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available.
You will complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian’s Quality processes and procedures.
You will use prescribed problem-resolution escalation procedures and request technical assistance, when necessary, in a timely manner.
You will provide feedback on products and documentation to improve installation processes
You will train, mentor, and advise new and less experienced Installation Representatives in all aspects of the job. Provides feedback on performance of Installation Representatives to incumbents and management.
You will travel 75-100% of the time across Thailand, ASEAN and Korea as needed.
To find out more about the specific business, have a look at https://www.varian.com/.
Minimum Required Skills and Knowledge:
You hold at least a bachelor’s degree in computer science, IT, etc. or equivalent, or at least 3-5 years of experience in related fields, such as MedTech, medical or hospital environment, which is preferred.
You have hands on experience on Virtualization (VMware/Hyper-V), certification will be an added advantage.
You have experience as system window administrators - Windows server (2012 - 2022), AD, Group policy, DNS, DHCP, and Server Roles are preferred.
You have strong knowledge of fundamental networking: port forwarding, IP addressing and firewall/routing concept.
You have comprehensive knowledge of network protocols and troubleshooting of networks.
You are familiar with Citrix environment.
You have sound professional technical experience with system software and excellent debugging skills.
You are highly organized with detailed planning skills.
You have a customer-focused attitude.
You are articulate and skilled in interpersonal communication.
You are proficient in the Thai language and in English, both written and spoken.
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Healthineers’ specific businesses, please visit our company page here.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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