Perform all credit control duties and responsibilities, including but not limited to Telephonic and written collection, query management and reporting.
Duties & Responsibilities
Collect payments due on the Age Analysis & follow Collection Process
Resolve queries that impact on the ability to collect payments
Attend to incoming calls/queries relating to overdue accounts
Manage Debit Order Mandate queries
Provide customer service
Compile Credit Notes & Legal Packs
Make daily contact with arrear customers, preferably via telephone, but emails/SMS/WhatsApp are an acceptable second choice – Trace where required
Send unpaid customers suspension notices and follow through with suspension of account and cancellation of services
Investigate & resolve customer queries which impact on the ability to collect invoices that are due and payable
Compile credit notes accurately and timeously
Meet weekly and monthly activity as well as collection targets
Communicate in a professional manner with both internal and external customers
Follow instructions from management relating to procedures and special projects
Prepare legal packs
Desired Experience & Qualification
5 Years Credit control experience (Consumer & Commercial)
Customer service experience is advantageous
Credit Management principles
Excellent communication skills (verbal & written)
Good telephone etiquette (assertive, yet diplomatic)
Strong negotiation skills
Excellent problem-solving skills
Good time management skills
Meticulous attention to detail
Self-motivated & deadline driven
Work under pressure & cope with setbacks
Meet internal & external customer expectations
Microsoft Office Experience
Consumer Protection Act & Popi Act Experience
Essential:
Grade 12 Qualification
Computer literate
Tertiary education in Credit Management or similar