Dutch Customer Specialist in Greece | Work From Home

Do you enjoy helping people and delivering excellent customer service experiences?

Become part of a diverse, international team based in Greece, where you will support customers worldwide by providing dependable solutions, clear communication, and a seamless service experience.

Role Overview:

As a Customer Specialist, you will be the primary contact for customers across multiple communication channels. You will manage inquiries, resolve issues effectively, and ensure that every customer feels supported, informed, and valued throughout their journey.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Support customers with questions about accounts, services, and product features
• Offer clear instructions and step-by-step assistance when required
• Address and resolve issues with empathy, professionalism, and a solution-oriented mindset
• Record customer interactions and resolutions accurately in internal systems
• Recognize complex or sensitive cases and escalate when appropriate
• Work closely with internal teams to maintain consistent, high-quality service delivery

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greece residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition 
• Remote Work: Enjoy the flexibility of working from home

Ready to take on this exciting opportunity? Apply today, and let’s connect!