IT System Admin Journey

Please note that this position does not provide immigration sponsorship. Applicants must possess work authorization that does not require employer sponsorship.

Some of What You’ll Enjoy Doing Includes:

Provide quality application and system solutions which support customer business functions for agency, statewide agency, external, enterprise application and public sector customers

• Perform root cause analysis
• Utilize advanced technical skills to analyze system changes
• Engineer technical solutions
• Administer and configure systems
• Utilize complex problem-solving skills
• Deliver system changes and enhancements
• Perform quality control analysis
• Ensure systems are at the current version
• Ensure systems are stable
• Establish a secure IT environment
• Manage competing customer priorities 
• Optimize enhance and administer SaS and COTS systems

Create system design and technical support documentation for use by technicians and users

• Develop system support documentation
• Create and maintain technical design documentation
• Maintain historical system documentation
• Create system procedures and processes

Improve and maintain personal and team skills

• Maintain technical skills
• Increase technical knowledge
• Expand knowledge of current environment

Required Qualifications:
To be eligible for this position, a candidate must possess one of the following required education and/or experience listed in the options below:

[Option 1]:

• Five (5) years of information technology experience, consulting, analyzing, designing, configuring, installing, troubleshooting, maintaining software applications, and systems, directing projects, providing customer or technical support in information technology

[Option 2]:

• An associate's degree, or equivalent two (2) years of vocational training in a technical field; 
  AND
• Three (3) years of demonstrated experience in:
  • Hands on configuration on a complex environment, system or application 
  • Creating technical documentation and workplans for projects
  • Demonstrated experience gathering requirements and developing implementation plans

[Option 3]:

• A bachelor's degree in computer science, Information Systems, or a related technical/business discipline
  AND
• One (1) years of experience in configuring and installing complicated applications and/or systems

• A minimum of three (3) years' experience with full lifecycle application development (design, document, develop, test, deploy, and support.) Ability to complete high volumes of work over the course of a day maintaining a rapid pace without sacrificing accuracy
• A minimum of three (3) years' solving complex problems using advanced troubleshooting skills and tools to create custom solutions
• Ability to develop system interfaces and portals in HTML, C#, .Net, and XML
• Ability to work with multiple IT teams inside the agency and in other organizations to resolve problems, develop system requirements by understanding the user and computer base and evaluate enhancements for impacts
• Three (3) years' (within the last four years) directly supporting customers translating technical issues into plain talk utilizing excellent verbal and written skills

• Ability to accurately consult, analyze, diagnose, and solve complex problems with multiple possible causes
• Ability to clearly communicate both verbally and in writing, technical problems, solutions and utilize plane talk to deliver information to non-technical staff and management
• Ability to use active listening skills to truly understand the customer’s problem or request, using curious questions to ensure a complete understanding of the issue

• Take action to learn and Grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.

• Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.

Special Requirements / Conditions of Employment

• Successfully pass a criminal background check

How to Apply:
Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position: 

• A letter of interest that describes why you are the successful candidate and how you meet the specific qualifications for this position
• A current resume, detailing experience, and education
• A current list of at least three (3) professional references with current contact information

**Do not attach any documents that include photos or private information (social security number, year of birth, etc.)**

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the “duties summary” section of the online application. Please do not refer to the resume for detail or your application may be disqualified.

Washington Fair Chance Act: 
We are committed to providing equitable access to employment opportunities. If a criminal background check is required for employment at an agency, it will occur only after a conditional offer of employment has been made and accepted. Applicants are not required to disclose criminal history during the hiring process prior to a conditional offer. Criminal history will not automatically exclude an applicant from consideration and will be reviewed on an individual basis consistent with applicable law and the requirements of the position. 
 
 Learn more about the Washington Fair Chance Act: Washington Fair Chance act guide. 

Background Check Notice: Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Opportunity for All: The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Rachel Vaughan by email rachel.vaughan@des.wa.gov or jobs@des.wa.gov.  Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.