Support Engineer

Ciklum is looking for a Support Engineer to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Music distribution platform with a community of fans supporting the artists they love. Ciklum support team is a part of support department on a client's side, focusing on fans' issues. 

Responsibilities:

• Gain and maintain full knowledge of the company's products and flows
• Proactively working with basic customer requests and reporting bugs
• Understand and analyze customers' problems, find appropriate and acceptable solutions
• Responsibility for customer support cases coming from emails
• Help to solve problems directly otherwise escalate the issues through the ticket system to the relevant team

Requirements:

• Upper-Intermediate level of English, both written and speaking skills are required
• Experience in customer support
• Proficient in Microsoft Office
• Experience with Jira, Confluence, Zendesk/Freshdesk or other systems will be a plus
• Curious and being up to the challenge
• Proactive and problem solving
• Strong communication and teamwork
• Service oriented approach
• Prioritizing and multitasking

What`s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment

• Growth focus: Take on large-scale projects with a global impact and expand your expertise

• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications

• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies

• Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice

• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.

Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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